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FAQs

Disclaimer: This is not an official source of University information and isn’t updated promptly! If you see errors, you can contact a CA. This is simply information that CAs have found helpful.  If you want to learn more about one of these topics, we recommend verifying the information on a Stanford website (easily Googleable!).

Common Links

Table of Contents

 

COVID-19

Resident Resources

CAs and Events

Facilities & Local Resources

External Resources


Move-in Best Practices

There are move-in bins located at the EVGR Front Desk (extra-large rolling carts) that you can use to move all your stuff. Please return the moving carts when you are done!
According to the housing email, only one additional family member can go with you into your room (if you have a studio) and must remain outside the room (if you have a shared apartment). Other family members can help you outside with loading things into the cart, etc.
Please be careful not to park in reserved parking for trucks/storage pods.  There should be move-in specific parking available.
 

Air Quality

If you are experiencing issues with air quality in your apartment, do not install a filter over your air vent. This will negatively impact the building's HEPA system:
1. The building HEPA system is organized such that each apartment column (e.g. apartment 101, 202, 301, 401, etc) within the building are connected to the same filter unit. If you or someone else in your column installs a filter over your influx vent, you will be messing with the resistance of the air into your apartment, thereby messing with the entire filter unit, and impacting your neighbors' apartment air quality negatively. 
2. Depending on how well the seal is and how many people install filters in apartments directly above and below you, the increase in air resistance can actually break the filtration unit in the building. If R&DE discovers an filter installed over your vent, you may be fined.
3. There are exhaust vents about the kitchen area and in the bathroom. The negative pressure (what pulls air up the vents and out of your apartment) is dependent on the integrity of the influx vent you'd be trying to cover. So adding a filter over your vent could actually further reduce your apartment air quality, as your kitchen and bathroom won't be properly vented (which could trigger more nuisance fire alarms).
 
What you should do instead:
1. Close your windows and keep them closed. The air coming in through the windows is not filtered through the building's HEPA system. You'd be introducing more unwanted air pollution into your apartment.
2. If you notice poor air quality coming out of your influx vent, submit a fixit. It's also useful to post in the #evgr-apt-hax or your building resident channel to see if other residents are experiencing the same issue, so they can submit Fixits also. The building manager will follow up with you via email. If several residents are experiencing air quality issues, the building may change the building's HEPA filters, which has made a substantial difference in air quality in the past.
3. Buy 2 well-rated air purifiers and space them out in your apartment - one should be near your influx vent and one should be near your exhaust vent in the kitchen. Incidental resident reports have found that this arrangement coupled with windows closed 100% of the time, can get AQI ~30 even in peak fire season (AQI ~150 outside). 
 

Address

 
Building B
735 Campus Dr
Stanford, CA 94305
 
Building C
726 Serra St
Stanford, CA 94305
 
Building D
736 Serra St
Stanford, CA 94305

CA Events 

Unless otherwise indicated, they are always free!  Pay attention to the weekly EVGRchive newsletter and the #evgr-announce channel of the EVGR Slack for events in your building or throughout EVGR.  Events will begin the week of September 14.

CA Job Responsibilities 

Community Associates (CAs) are graduate students who live in the graduate residences and strive to create a sense of community among residents (more difficult in our virtual world!).  We also help to connect residents to resources if they have concerns or issues associated with living in residential housing.  However, we are not responsible for handling facilities issues, delivering items to residents, etc.  We are graduate students with academic responsibilities too!  So, please do your best to seek out resources yourself, but don’t hesitate to contact us if you aren’t able to find the appropriate information.  Also, if you ever want to chat, hit us up. =)

Campus Counseling and Psychological Services (CAPS)

If you are experiencing a mental health crisis, you can call the Stanford CAPS mental health crisis assistance hotline at 650-723-3785 at any time.  A clinician will be available to speak with you.  For life threatening emergencies, call 911 (or 9-911 from a campus phone).  To get in touch with CAPS counselors for non-urgent counseling, you can call 650-723-3785 to set up an initial consultation.  More information about counseling during COVID-19 is available at this website: https://vaden.stanford.edu/caps. CAPS services are free to Stanford students.

Central Cooling & AC

EVGR has chilled water cooling in all apartments to reduce the temperatures during heat waves.  This should keep your room temperature around 80 degrees Fahrenheit during the hottest days.  If you are experiencing temperatures into the 90s, it is likely that some repair needs to be made.  You should file a FixIt request at https://fixit.stanford.edu.  Otherwise, we recommend closing all windows and shades during the heat of the day and opening at night to allow cool air to come in.  A box fan can help to circulate the air.  Many graduate student apartments don’t have AC at all, so we are quite lucky in EVGR!  If you have any health concerns related to the heat, you should go to Vaden Health Center. 

Common Spaces

The common spaces within each EVGR building are first come, first serve.  Please be respectful of the spaces and our building staff by cleaning up after yourself, including removing any trash and personal belongings after your use.  You can view a map of the available spaces on each floor by the lobby elevator.  Common spaces include fitness rooms, wellness rooms, huddle rooms, lounges, community rooms (contain kitchen), and a game room. There are a couple key exceptions to the first come, first serve policy:
  • A few of the large common spaces on the ground floor of EVGR B and C can be reserved with R&DE through this form.
  • EVGR CAs can reserve common spaces and grills for EVGR CA events by placing signage 24 hours in advance. The signage will say something to the effect of "Reserved for EVGR CA event" along with the event time and date. Feel free to reach out to the CA hosting the event using the provided contact email with any questions.

Cooking

If you're cooking and your smoke alarm goes off, DO NOT open your front door! If you do so, you will trigger the outside fire alarm and force an evacuation of nearby apartments (see “Fire Alarm” below).  Try removing the source of smoke and opening your windows.  Try to also use your stove fan as much as possible to remove smells (you don’t want your roommate’s room to smell like whatever you’re cooking).

COVID-19 Testing

Regardless of whether you are vaccinated for COVID-19, you are required to test weekly through Color Testing.  You can perform a self-swab at home and drop your sample at one of the Color drop boxes throughout campus.  If you are not vaccinated, you should also fill out the Health Check form daily. More information about COVID-19 Testing is available here.
 
If you test positive for COVID-19, the first step you should take is to fill out your Health Check with the positive test information.  You will then be contacted by Vaden Health Services to arrange for meal delivery, isolation housing, and next steps.  If you are in immediate need of food, assistance, etc., you should contact the GLO Dean on Call at 650-723-7288.  You will reach a Stanford Operator and should enter Pager ID #25085 and indicate that you need to reach the Graduate Dean on Call.

COVID-19 Vaccination

All graduate and professional students are required to be vaccinated for COVID-19, unless you have a medical or religious exemption.  July 30, 2021, was the deadline to upload proof of vaccination for COVID-19 to the Vaden Patient Portal, and also the deadline to request an extension or exemption from the vaccination requirement (religious or medical).  If you didn't submit your documentation to Vaden by the deadline, a hold will be placed on your account, which will prevent you from registering for classes this fall.

Donations

There is an Alpaca My Stuffa / Goodwill trailer in the Abrams Ct parking lot for dropping off unwanted items as part of the Give and Go program. There is also a clothes and shoes donation bin in the parking lot on the north side of EVGR D.

Email Lists

Residents can view their residence hall's email lists on the Resident Info page.
Partners can use the residential chat mailing lists ("evgr-(b/c/d)-chat at lists dot stanford dot edu") or Slack to communicate.

EVGR Front Desk

You can reach the EVGR housing front desk by phone at 650-723-1171 (note that this is a different number from what is publicized in some places online).  You can also email them at evgrfrontdesk@stanford.edu, but you may not get a response very quickly.  The fastest course of action is to visit the EVGR front desk in person (located in Building B, facing the parking lot).

EVGR Marketplace

The hours are 11:00am - 8:00pm, 7 days a week.  They have drinks, snacks, fresh fruit, refrigerated meals, and some cooking and personal supplies (like soap).  You can also pick up dining hall meals.  These hours might update as the academic year begins so pay attention to signage.  Other places to get food on campus include Axe & Palm (main campus), the Munger Market (by Law School), and Ray’s (on Escondido Rd).

Face Coverings

Due to a recent rise in the number of Delta variant cases of COVID-19, face coverings are required for all students, regardless of vaccination status, in shared spaces in EVGR. This includes hallways, elevators, the lobby, laundry rooms, and any other spaces that you are sharing with people outside your household.  If you are the only person in an enclosed space (e.g. huddle room), you are not required to wear a mask.  More information is available here.

Facility or room problem

If something is not working in your room OR a common area, please go to https://fixit.stanford.edu and fill out the online form.  If you would like to loft or un-loft your bed (adjust the height), we also recommend that you fill out a FixIt request form instead of attempting to do it yourself (you could break your bed).  These requests should be filled in 2-5 business days.  If you have an emergency request, like your bed is broken or your toilet is leaking all over your bathroom, you should call the Emergency Maintenance Hotline at 650-725-1602.

Fire alarm

Housing will be releasing official information on this front soon. Due to the size of the residences and the advanced fire life system systems, the EVGR building fire alarms will activate by apartment and then by floor.  If you hear the fire alarm in your room, you should evacuate the building to the nearest Emergency Access Point (EAP).  If smoke is detected in the corridors and common areas (e.g. someone is cooking, creates smoke, and opens their apartment door to the hallway), the alarm will extend to the entire floor and the floor directly above and below it. It will also prompt a response from the Fire Department, who will then inspect the floor and silence the alarm if there is no emergency.  You do not need to evacuate if the fire alarm isn’t going off in your residence/hallway.  If you hear the fire alarm in any capacity, it is not a bad idea to safely evacuate the building using the stairs.

Fitness

Fitness and wellness rooms in EVGR are located on alternating floors.  All residents should have access to all fitness and wellness rooms within their building.  Residents can also go to one of two fitness centers on Stanford's campus: ACSR (Arrillaga Center for Sports and Recreation, or the "Old Gym") and AOERC (Arrillaga Outdoor Education and Recreation Center, or the "New Gym").  The AOERC is a bit longer of a trip and tends to fill up with more undergraduates, but it also boasts a climbing wall (note: limited hours) and outdoor lap pool.
 
Food Delivery
It is a good idea to include your building letter (e.g. EVGR D) in your delivery address so the delivery personnel can find your building.  EVGR can be very confusing to navigate (less-so now that we have maps).  Please encourage your food delivery person (e.g. Doordash, Postmates, etc.) to place your order on the shelving system by your building's main entrance!  You can also buzz the delivery person into the building by having them call your name using the DoorKing.  Your apartment phone will ring, and you can press "9" to unlock the door.  Due to a lack of visible labeling on the EVGR buildings, many delivery personnel have trouble making food deliveries to the proper address.  You should track your order and stay in communication with your delivery person to make sure that your food is securely delivered.  Leaving food outside for long periods of time can attract unwanted pests.

Grills

EVGR grills (BBQs, barbecues) are first-come, first-serve. The only exception to this policy is that EVGR CAs can reserve grills 24 hours in advance for EVGR CA events. If you see alternative signage, you can contact the Housing Front Desk to confirm that there is no reservation. You can also contact your GLO Dean. Please be respectful of other residents by limiting your time at the grill, or even sharing the grill space (e.g. only take 1 of the 2 grills). And please clean up after yourself!
 
The grills are charcoal; chimney starters are usually provided but you must provide your own charcoal (and dispose of it in the hot coals bins). There is a hose spigot on the end of each grill for emergencies!

IT Issues

You can submit a Help Ticket at Stanford Service Now by going to https://stanford.service-now.com/services?id=services_portal_home.

Laundry

Laundry is FREE. All we ask is to not abuse the privilege by having your significant others, friends, and/or relatives come over to do their laundry. Forgotten clothes are usually saved for about a week but then may eventually be thrown out. Laundry facilities are located on each floor.  The doors should be accessible with your ID Card.  Something broken? See Facility or room problem above.
Pro Tip: Please leave washer doors open after use to allow them to dry and prevent mold.

Lockout

We CAs do NOT have keys to your rooms. If you lock yourself out during normal weekday business hours, just go to the EVGR Front Desk in Building B and they'll let you borrow a spare key to let yourself in as long as you return the key that same day. Otherwise, each resident gets one complimentary CARE team lockout assistance per academic year, but after that there is a $45 fee to be let into your room.  You can reach the CARE team by calling (650) 725-1602.

Mail

In Academic Year 2020-21, the EVGR primary addresses (i.e., building address) were registered with the USPS, but the secondary addresses (i.e., apartment numbers) were not yet. Recently, R&DE (Residential & Dining Enterprises) contracted with a third-party vendor, UG2, in order to deliver flat mail and small packages to the mailrooms in each EVGR building (located on the first floor).  Regardless of where your package is likely to be delivered within EVGR, you should still address it to your full name, street address, and apartment number (see Address).  Here is an example:
 
John Doe
736 Serra St
Apt 100
Stanford, CA 94305
******************************************************************************************
**Update for Packages, Effective September 20, 2021: Notice from Package and Mail Services**
We are transitioning the EVGR mail pick-up location from EVGR B141 to lockers located at EVGR B and C and the GPC (Graduate Package Center; 160 Comstock Cir, Stanford, CA 94305). Please note that this transition will help expedite your package pickup experience. Upon receipt of notification from our SendSuite program, your package will be ready for pickup at the designated EVGR B or C locker location 24/7. Larger items that will not fit into the EVGR B or C lockers will be available for pickup at the GPC. The GPC will have new expanded hours:
 
Hours:
 
Monday - Friday:
8:00am - 8:00pm
Saturday:
10:00am - 5:00pm
Sunday and Stanford Holiday:
Closed
 
If you have any questions, please contact us at: packageandmailservices@ug2.com
******************************************************************************************
Previous Mail Instruction (package instructions effective through 9/20/2021):
Here is how you should pick up various types of parcels:
  • Flat mail: EVGR flat mail will be delivered directly to your mailbox in your building's mailroom. You can access the mailroom 24/7 using your ID card. You will not receive a notification when you receive flat mail.
  • Small packages: Any package that fits inside a mailroom parcel locker will be placed there for you to get from your building's mailroom.  You will receive an email notification that you have an item to pick up from a parcel locker.  The locker key will be placed in your mailbox.
  • Large packages: Items that cannot fit in a mailroom locker will be held for pickup in EVGR B Room 141. You will receive a notification from UG2. These packages will be held for 7 days and returned if they are not picked up.  
  • Perishables: These packages must be picked up from EVGR B Room 141. Notifications will be sent immediately from UG2, and packages must be picked up within 24 hours or they will be discarded.  This includes produce boxes (e.g. Imperfect box) and meal kits (e.g. Hello Fresh).  You should have food deliveries from Doordash, Uber Eats, etc. sent directly to your EVGR building and meet the delivery person outside.  More information on food delivery is available here.
Questions? You can email packageandmailservices@ug2.com.  The EVGR student support email has been deactivated.
Moving out? Students will be able to request forwarding of first class mail and packages when they move out of their EVGR apartment. UG2 will forward your first-class mail for one year after your EVGR contract ends.
 
Large package and perishable pickup is available at EVGR-B room 141 during the following hours:
Monday - Friday: 8:00am- 8:00 PM
Saturday - Sunday: 8:00am - 5:00pm
Go directly to EVGR-B Room 141 to ask for your packages (make sure to bring your ID). 
 
For packages, you can also ensure secure delivery if you send them to the Graduate Housing Package Center, addressing as follows:
 
<SUNet ID> - <First Last>
160 Comstock Cir
Graduate Package Center
Stanford, CA 94305
 
Note that the GPC does not hold onto packages for more than 7 days.

New Grad Student Orientation (NGSO)

You can visit https://glo.stanford.edu/ngso to learn more and to view a calendar of events.

Payroll deduction

Your University housing is billed quarterly.  If you are on the University payroll (RAship, TAship, etc.) you can instead go into your Axess account to select for your Housing & Fees to be deducted from each paycheck (bi-weekly).  In Axess, scroll down to “Student Financials Snapshot” and click “My Account” under “Stanford ePay.”  Then click “Account Services” under your name to sign up for Payroll Deduction.  It is most common to select “Housing and Fees”, but you should consult with your department financial advisor or someone aware of your financial situation to decide which option is best.

Phone

Instructions to place calls are found here.
To use the phone for visitor access (i.e., buzz someone in), see here:
  1. Visitor finds your name in the registry at the door
  2. Visitor enters your 3 digit code
  3. Your phone rings, and you can check who it is (the phone connects to a speaker at the door)
  4. You press 9 on the phone's numpad to grant entry and # to deny entry.

Printers

There are printers available in the Tech Hub in EVGR (on the same side of the building as the C Makerspace). Scan your ID card to start the printing process via Cardinal Print.  The libraries are also open to make appointments to print.  You can learn more about Stanford printing and see a detailed list of printers at https://thehub.stanford.edu/i-want/print-copy-scan.  The list of printer locations is available here, but some may be closed or inaccessible due to COVID-19.

Quiet hours

Officially, they are from 11pm onwards Sun-Thurs and 1am onwards on Friday and Saturday. However, please be respectful of avoiding excessive noise (which usually means music) at any time of the day, as many prefer to study in their rooms. 

Roommate concerns

Stanford Housing has implemented a system to connect students with their future roommates.  You should have received an email asking you to share your contact information so that Stanford can provide that information to your future roommate.  The link to share your contact info is here.  If you have COVID-19 related concerns about your future roommate’s arrival, you can email the Graduate Life Office at graduatelifeoffice@stanford.edu to request temporary housing.  If you have any issues or concerns with your roommate, we first recommend having a discussion to see if the issue can be resolved.  If you do not feel comfortable doing so, you can email a CA or contact your GLO Dean.  The CA can help to put you in touch with the appropriate resources, including the GLO Dean, or act as a mediator.

Slack

In addition to the mailing lists, EVGR uses Slack to communicate. If you're a resident or a partner of a resident and want to access the Slack, log in with your SUNet ID and visit the "Resident Information" page.

Smoking

Smoking is NOT allowed inside any building. Do NOT smoke on the building stairwells or in the grassy areas around the buildings. Do NOT throw cigarette butts on the ground. Smoking IS allowed in outdoor areas at least 30 feet away from doorways, open windows, covered walkways, ventilation systems, and special events, provided that smoke is not drifting into areas where it may affect other residents. 
Note: Smoking marijuana is ILLEGAL everywhere (even inside your own apartment or outside!) on Stanford campus. 

SUID Cards, Temp Cards, Courtesy Cards

If you got a temporary card before getting your student ID card, please return the temporary card to the EVGR housing front desk.  If you got a temporary card for your partner and need to obtain a partner courtesy card, you can fill out this Help ticket.

Trash/Recycling/Composting

There are trash rooms located on each floor for trash, compost, and recycling.  Please make sure that your waste goes down the chute (you flush the toilet don’t you? Same principle).  You can use your ID card to open the trash rooms. Please discard all cardboard boxes in the mailrooms (you can access with your ID card) or in the designated containers outside the buildings. Break down your boxes!

E-waste

Each building’s first floor trash room has an electronic waste bin for disposing of things like batteries and old and no longer loved electronics.

Vacuum

There are vacuum rooms on each floor that are accessible with your ID card.  If there is no vacuum, it is likely that someone else is currently using it.

WiFi

In order to access the “Stanford” network, your device needs to be registered. There is more information here and here.  You can use “Stanford Visitor” in the meantime.  You can also log into “eduroam” with your SU NetID and password. “Stanford Secure” was removed in favor of "eduroam" in March 2021.
 
Note that this device registration also works for devices other than laptops and phones. For example, game consoles and smart home devices can both be registered with the Stanford network.

Wildfire Smoke

Bay area residents sometimes experience reduced air quality due to wildfire smoke when the weather becomes very hot and dry.  You can expect these fires to occur mostly in August through October (and sometimes in the late spring).  To combat the reduced air quality, we recommend staying indoors with all windows closed.  The air in EVGR is filtered (should filter out most PM2.5 particles), so you should be safe to exercise indoors if you have no underlying respiratory issues.  This is not medical advice, so please consult a physician for your individual situation.  We also recommend keeping an N95 mask on hand to wear outdoors.  If you are experiencing respiratory issues due to the smoke, you should go to Vaden Health Center.  In the event of a nearby wildfire, Stanford residents may have to evacuate, although this has not happened in recent history.